Returns and Refund Policy

Effective Date: 12/11/2025

1. Introduction

MAESTRO’S SYSTEMS SARL (“we,” “us,” “our”) strives to provide high-quality products and services. This Returns and Refund Policy explains the procedures for returning items, requesting refunds, and resolving related issues.

By purchasing our products or services, you agree to the terms outlined in this policy.

Company details:

  • Company name: MAESTRO’S SYSTEMS SARL

  • RC: 145141

  • ICE: 003420107000044

  • IF: 60176550

  • Tax ID: 57228150

  • Address: 29 Av. Omar Mokhtar, Tanger, 90060, Morocco

  • Phone: 05399-59910

  • Email: contact@e-maestros.ma

2. Returns

a) Eligibility

Products may be returned if:

  • The item is unused, in its original packaging, and in the same condition as delivered

  • The return request is made within 14 days of receipt

  • The item is defective, damaged, or not as described

b) Non-returnable Items

Certain items are not eligible for return, including:

  • Customized or personalized products

  • Products that have been used, installed, or altered

  • Services already rendered

c) Return Process

To initiate a return, please contact us at contact@e-maestros.ma or call 05399-59910 with:

  • Your order number

  • Product details

  • Reason for return

We will provide you with instructions for returning the item, including any shipping or drop-off requirements.

3. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 10 business days using the original payment method.

  • Shipping and handling charges are non-refundable, unless the return is due to a defective or incorrect product.

  • If the return is rejected (e.g., item is damaged or ineligible), the item will be returned to you at your expense.

4. Exchanges

We may offer exchanges for defective or incorrect items. Contact us to request an exchange, and we will guide you through the process.

5. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost. Please include:

  • Photos of the damage or defect

  • Your order number and product details

6. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the return is due to our error.

  • For approved returns of defective or incorrect products, we will cover all associated shipping costs.

7. Contact Us

For questions regarding returns, refunds, or exchanges, please contact us:

MAESTRO’S SYSTEMS SARL
29 Av. Omar Mokhtar, Tanger, 90060, Morocco
Phone: 05399-59910
Email: contact@e-maestros.ma