Privacy Policy

Effective date: 12/11/2025

1. Introduction

MAESTRO’S SYSTEMS SARL (“we,” “us,” “our”) is committed to protecting the privacy of our clients, website visitors, and other stakeholders. This Privacy Policy describes how we collect, use, disclose, store, and secure personal information you provide to us or that we collect in the course of our business operations.

Our company details are as follows:

  • Company name: MAESTRO’S SYSTEMS SARL

  • Registered number (RC): 145141

  • ICE: 003420107000044

  • IF: 60176550

  • Tax ID: 57228150

  • Address: 29 Av. Omar Mokhtar, Tanger, 90060, Morocco

  • Phone: 05399-59910

  • Email: contact@e-maestros.ma

By using our services, visiting our website, or providing us with personal information, you consent to the practices described in this Privacy Policy (unless otherwise required by law).

2. What information we collect

We may collect personal information in a variety of ways, including when you interact with us, register for services, contact us, subscribe to a newsletter, or in connection with transactions. The information we collect may include:

  • Name, title, job position

  • Company name / organization (where applicable)

  • Contact details: email address, postal address, telephone number

  • Billing and payment information (when relevant)

  • IP address, device type, browser type (when you visit our website)

  • Any other information you choose to provide when you contact us

  • Communications between you and us (emails, telephone notes)

3. How we use your information

We use your personal information for the following purposes:

  • To provide, manage, and improve our services, respond to your requests, and communicate with you

  • To send you administrative information (e.g., changes to our terms, policy updates)

  • To process payments and invoices, where applicable

  • To protect our business interests, detect fraud or misuse, comply with legal obligations

  • To analyze website usage, improve our site, and tailor our communications

  • If you consent, to send marketing or promotional materials about our services (you may opt out at any time)

4. Legal basis & international transfers

If you are based in a jurisdiction where data-protection law applies (for example the EU’s General Data Protection Regulation), our legal basis for processing personal data will include: (a) the performance of a contract with you; (b) compliance with a legal obligation; (c) our legitimate interests (e.g., improving our services), and/or (d) your consent when required.
Where we transfer your information outside Morocco, we will ensure that appropriate safeguards are in place to protect your rights and comply with applicable laws.

5. Disclosure of your information

We may share your personal information:

  • With our service providers, subcontractors, or other third parties who perform services on our behalf (for example IT hosting, emailing, payment processing) — solely for the purpose of delivering our services and under confidentiality obligations

  • If required by law, court order, or governmental authority

  • In connection with a merger, acquisition, or sale of our business or assets (provided that the acquiring entity agrees to the terms of this Privacy Policy)

  • With your explicit consent

We do not sell your personal data to third parties for their marketing purposes.

6. Cookies and other tracking technologies

When you visit our website, we (and possibly third parties, for example analytics providers) may use cookies, tracking pixels, and similar technologies to collect information about your browsing behaviour, device, IP address, and other information. These help us understand how our website is used, and improve its functionality and user experience.
You can manage your cookie preferences via your browser settings or via any cookie-consent banner we provide.

7. Retention of your information

We will retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including to: (i) comply with legal, accounting, or reporting requirements; (ii) resolve disputes; (iii) enforce our rights.
When we no longer need your information, we will securely delete, anonymize, or destroy it.

8. Your rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data (i.e., request a copy)

  • Correct or update your personal data

  • Request deletion of your personal data (“right to be forgotten”), subject to legal and contractual restrictions

  • Object to or restrict our processing of your personal data

  • Withdraw your consent where processing is based on consent

  • Receive a machine-readable copy of your personal data or request its transfer to another controller (data portability)

To exercise your rights, please contact us at: contact@e-maestros.ma or telephone 05399-59910. We will respond to your request in accordance with applicable law.

9. Security

We implement appropriate organisational, technical, and physical measures to safeguard your personal information from unauthorised access, disclosure, alteration, or destruction. Whilst no method of transmission over the Internet or electronic storage is completely secure, we strive to protect your data in line with industry standards.

10. Third-party links

Our website may contain links to third-party websites, applications, or services. We are not responsible for their privacy practices, and we encourage you to review any third-party privacy policies before providing personal information.

11. Children

Our services are not directed to children under the age of 16 (or other relevant age as per local law). We do not knowingly collect personal information from children under that age. If you believe we have collected such information, please contact us so we can delete it.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. We will post the updated Privacy Policy on our website and the “Effective date” at the top will be revised. We encourage you to review this page periodically.

13. Contact us

If you have questions, concerns, or complaints about this Privacy Policy or our data-processing practices, you can contact us at:

MAESTRO’S SYSTEMS SARL
29 Av. Omar Mokhtar, Tanger, 90060, Morocco
Phone: 05399-59910
Email: contact@e-maestros.ma